A1: Ae, kei a mātou tō mātou ake rōpū rangahau me te whakawhanake hangarau ngaio. He nui ō mātou pūkenga ki te hoahoa me te whakaputa i te mīhini i runga i te hanganga tukanga me te rere o te pūnaha e ai ki ngā hiahia o te kiritaki.
A2: Ngā tikanga utu: 100% T/T i mua, 100% L/C kore e taea te whakakore i te kitenga mai i tētahi peeke o te ao e whakaaetia ana e SINOVO.
A3: 12 marama mai i te tukunga. Ka hipokina e te pūtāhui ngā wāhanga matua me ngā wae.
Mena he hapa kei roto i tā mātou hoahoa, i tā mātou hanga rānei, ka whakakapia e mātou ngā wāhanga hapa, ā, ka whakarite mātou i te āwhina hangarau ki te wāhi mahi, kāore he utu mō te kiritaki (haunga ngā takoha ritenga me te kawe waka ki uta). Kāore te pūtāhui e kapi i ngā wāhanga pau me ngā wāhanga tawhito pērā i: ngā hinu, ngā wahie, ngā gasket, ngā rama, ngā taura, ngā fiusi.
A4: Kaweake i te paerewa tākai, e tika ana mō te tuku ngaio ki te moana me te rangi
A5: Ka tukuna atu e mātou he miihini ratonga ngaio ki te papa mahi a te kiritaki, e whakarato ana i te tiaki, te whakangungu ratonga me te mahi i te whakamātautau keri ara puranga tuatahi; mō ngā taputapu CAT kei raro i te waka, ka taea e tā mātou mīhini te whakamahi i te ratonga CAT ā-rohe puta noa i te ao.
A6: Ae, he maha ā mātou mīhini kua whakamahia me te āhua mahi pai kei te hoko.
A7: (1) Ngaio me te Whai Hua, Arotahi ki te Kaihoko, Pono, Mahi Ngātahi Whai Hua;
(2) Utu whakataetae me te wā poto rawa atu;
(3) Ngā ratonga hangarau o tāwāhi
A8: Ae, he whakamātautau 100% tā mātou i mua i te tuku. Ā, ka tāpirihia e mātou tā mātou pūrongo tirotiro mō ia mīhini.
A9.: Kei roto i ā mātou hua katoa ngā tiwhikete CE me ISO9001.
A10: Ae, kei te rapu mātou i tētahi kaihoko ngaio, ki te hiahia koe, tēnā whakapā mai ki a mātou.